Massachusetts ranks 3rd of 51 states and D.C. for customer service representatives pay, trailing top-paying District of Columbia ($49,210) by $1,150 — a 2% gap.
The 10th-to-90th percentile range runs from $36,100 to $72,280 — a $36,180 spread, 13% wider than the national $32,040 range.
Massachusetts employs roughly 2.0% of all customer service representatives in the country (54,660 workers).
Salary Range: 10th to 90th Percentile
Full Percentile Breakdown
| Percentile | Annual Wage | Hourly Wage |
|---|---|---|
| 10th percentile (entry-level) | $36,100 | $17.36 |
| 25th percentile | $39,930 | $19.20 |
| 50th percentile (median) | $48,060 | $23.11 |
| 75th percentile | $60,370 | $29.02 |
| 90th percentile (top earners) | $72,280 | $34.75 |
| Mean (average) | $51,850 | $24.93 |
How Massachusetts Compares
| State | Median Annual | vs. Massachusetts |
|---|---|---|
| Massachusetts (current) | $48,060 | n/a |
| District of Columbia | $49,210 | +2% |
| Washington | $49,150 | +2% |
| New York | $47,840 | +0% |
| California | $47,790 | -1% |
| Minnesota | $47,470 | -1% |
| Connecticut | $47,260 | -2% |
| New Hampshire | $46,960 | -2% |
| New Jersey | $46,740 | -3% |
Showing top-paying states with available data. View all states →
Related Occupations in Massachusetts
| Occupation | Median Annual | Employment |
|---|---|---|
| Coaches and Scouts | $48,250 | 7,670 |
| Phlebotomists | $48,270 | 2,790 |
| Butchers and Meat Cutters | $48,280 | 1,790 |
| Protective Service Workers, All Other | $47,840 | 550 |
| Extruding and Drawing Machine Setters, Operators, and Tenders, Metal and Plastic | $48,290 | 1,840 |
| Hairdressers, Hairstylists, and Cosmetologists | $47,740 | 9,210 |
Frequently Asked Questions
What is the average Customer Service Representatives salary in Massachusetts?
The mean customer service representatives salary in Massachusetts is $51,850 per year. The median (middle) salary is $48,060 per year.
What is the starting salary for a Customer Service Representatives in Massachusetts?
Entry-level customer service representativess (10th percentile) in Massachusetts typically earn around $36,100 per year. Workers at the 25th percentile earn approximately $39,930 per year.
What is the highest Customer Service Representatives salary in Massachusetts?
Top earners (90th percentile) in this occupation in Massachusetts make approximately $72,280 per year. Those in the 75th percentile earn around $60,370 per year.
How does the Massachusetts Customer Service Representatives salary compare to the national average?
The median customer service representatives salary in Massachusetts is $48,060, which is +12% above national average of $42,830.